FAQs:

  1. What is the HBF Privilege Card?
  2. How do I log in to HBF Privilege Card?
  3. What happens if I have forgotten my password?
  4. How does the HBF Privilege Card work?
  5. How do I claim my benefits and discounts?
  6. What kind of discounts can I expect from the HBF Privilege Card?
  7. What happens if I lose my card?
  8. Who do I speak to if I am having difficulty with using my card? (e.g. not receiving discounts advertised on the website)
  9. I have received two HBF Privilege Cards. Can I use both?

1. What is the HBF Privilege Card?

The HBF Privilege Card is a customer benefits program designed to provide our customers with discounts and savings across a wide range of products and services. You are entitled to HBF Privilege Card when you insure with us.

HBF Privilege Card provides membership to Presidential Card Online Shop free of charge. These two great programs offer discounts and savings on thousands of lifestyle benefits as well as many other goods and services. Simply log in and start browsing the benefits available to you today.

2. How do I log in to HBF Privilege Card?

Logging in is easy. Your user name is your HBF policy number, which is located on the front of your HBF Privilege Card.

  • - Your user name is the number on the front of your Privilege Card. The first character is usually always numerical.
  • - Your initial password is welcome (You can change this when you first log on.)

Once logged in go to the Online Shop to access the great range of products available to you.

3. What happens if I have forgotten my password?

Your initial password is welcome
If you have changed your password, please contact us at info@presidentialcard.com.au

4. How does the HBF Privilege Card work?

The HBF Privilege Card provides you with access to Two great programs: Presidential Card and Presidential Card Online Shop.

  • Presidential Card is Australia's longest running lifestyle benefits program (established in 1980) providing over 11,000 individual offers Australia wide at more than 4,000 locations to over 1 million members. Savings include up to 45% discount on pre-purchased cinema tickets, 15% off theme park tickets, and 5% discount on Woolworths Wish Gift Cards purchased from the website, and many more!
  • Presidential Card Online Shop is one of Australia's leading web based shopping service which offers "Great Brands, Great Range and Great Prices" on thousands of household items. Savings include discounts on appliances, whitegoods, electronics, DVDs, and movie tickets. Once logged in go to the Online Shop to access the great range of products available to you.

5. How do I search for Privilege Card discounts and benefits?

The available discounts and benefits are shown on the website. By using the “Search for Offers” panel, you can find discounts and benefits on an extensive range of goods and services. You may also receive information regarding offers occasionally via email.

You can claim your discounts or benefits by simply;

  • Logging on to the HBF Privilege Card site and buying online
  • Showing your HBF Privilege Card (Remember the program is powered by Presidential Card, this is shown on the back of your membership card)

6. What kind of discounts can I expect from the HBF Privilege Card?

The HBF Privilege Card gives you access to over 11,000 lifestyle benefits and savings through Presidential Card and discounts on thousands household items through Presidential Card Online Shop. The discounts and savings available through Presidential Card and Presidential Card Online Shop vary depending on the product or the participating establishment. All benefits offered through the HBF Privilege card are guaranteed by Presidential Card.

7. What happens if I lose my card?

To arrange a replacement card, simply email your name, address and HBF policy number to the Presidential Card Customer Care Team at info@presidentialcard.com.au and a replacement card will be sent to you at no extra cost.

Alternatively, you can contact us here Contact Us

8. Who do I speak to if I am having difficulty with using my card? (e.g. I did not receive the discounts advertised on the website)

The HBF Privilege Card program benefits are guaranteed by Presidential Card, so you can be confident that whenever you use your card you will save.

In the unlikely event that an establishment does not honour the benefit as shown on this website, simply send in a copy of your bill or receipt to Presidential Card. Presidential Card will issue a cheque directly to you for an amount equal to the saving you should have received as a discount.

You can contact us here Contact Us

9. I have received two HBF Privilege Cards. Can I use both?

You will receive a separate HBF Privilege Card for each qualifying HBF insurance policy you hold. All HBF Privilege Cards sent to you are valid and can be shared with other members of your household so that they can access the benefits and savings too. Your HBF Privilege Card will remain active as long as you hold your policy with HBF Insurance.